Mellstroy Casino Terms and Conditions Explained Before You Play
27 November 2025 is the edition date of the Mellstroy terms; the English version is binding and the Russian text is a translation. Keep your account and payments in your own name. Deposit verification comes before withdrawal. Read the full Terms on the Mellstroy site before registering.
18+ · New players only · Operator bonus terms apply · Play responsibly
Written by Anusha Khan · Checked by: Denise MatheyUpdated 
- Use a single account and payment instruments in your own name.
- Withdrawal requires deposit verification; VPNs, proxies and TOR are prohibited.
- Mellstroy may change the terms, request documents at any time, hold funds and close accounts for breaches.
- The English edition is binding.
- The operator does not publish a licence, regulator or legal entity.
Mellstroy terms at a glance
These are the main thresholds and account conditions in the Terms and Conditions.
| Item | Rule |
|---|---|
| Edition | 27 November 2025 |
| Binding language | English |
| Minimum age | 18, or local age of majority if higher |
| Accounts | 1 per person |
| Minimum withdrawal | EUR 10 or equivalent |
| Complaint windows | Gameplay: 14 calendar days; account issues: 30 days |
| Complaint response | Up to 14 days |
| Inactivity | Monthly maintenance charge from month 13 |
| VPN, proxy and TOR | Prohibited |
| Legal entity, regulator, licence | Publication status at the foot of this page |
For a disputed payment, the complaint process and contact channels explain how to raise the issue with Mellstroy.
Which documents govern your account
The general terms cover your account and payments. They also refer to separate policies on personal data, identity checks and gambling access.
Terms and Conditions
The main agreement covers registration, deposits, withdrawals and account closure. Its edition date appears above.Privacy Policy
Explains personal-data processing, cookies and your rights to access, correct or request deletion of data.AML Policy
Sets the anti-money laundering rules and the monitoring of suspicious transactions.KYC Policy
Covers identification documents and financial checks. Mellstroy can suspend or close an account that fails to supply requested documents.Responsible Gaming Policy
Covers age and identity checks, temporary or permanent self-exclusion, and account closure.Sports betting rules
Set the settlement rules for sports and esports bets, including when a stake is returned.
How you accept the terms
Accessing the site or registering means accepting the agreement and its associated policies. Continued use after a change means acceptance; you must follow updates.
The rights behind the Privacy Policy sit in the personal-data and cookie explanation; the KYC requirements are in identity documents and account checks.
Who can use a Mellstroy account
Eligibility depends on legal capacity and lawful access where you are. You take responsibility for establishing that you may use the service; registration is subject to Mellstroy's decision.
Age and capacity
Meet the age threshold in the summary and be legally capable of accepting the agreement. Mellstroy checks age and closes underage accounts.Your own identity
Register in your real name and keep your details accurate. Do not transfer your account or let someone else use your login.Lawful access
If access breaches local law, Mellstroy can suspend or close the account and return the balance minus winnings earned since the last deposit.Registration decision
Mellstroy can refuse to open an account without giving a reason. Creating another account does not resolve that refusal.
You are responsible for taxes arising from your play. Mellstroy provides entertainment rather than banking services and does not extend credit for gambling.
Deposits and withdrawals under the terms
Your payment details must identify you as the owner. A displayed balance does not remove deposit-verification requirements or prevent Mellstroy from reversing an incorrect credit.
| Rule | What it means for you | Clause |
|---|---|---|
| Own payment instruments | Deposit and withdraw through methods in your name; third-party deposits can be returned and related winnings voided. | 3.2.1 |
| No chargebacks | Do not reverse deposits through your card provider. You remain liable for unpaid deposits. | 3.2.7 |
| No player transfers | You cannot move money from your account to another user's account. | 3.2.2 |
| Withdrawal minimum | EUR 10 or the equivalent; maximums depend on the payment method and account level. | 3.3.2–3.3.3 |
| Deposit verification | You cannot withdraw until Mellstroy completes full verification of the deposit. | 3.2.6 |
| Payout holds | Suspected fraud, collusion or breaches can delay or suspend a withdrawal; further verification can follow. | 3.3.4–3.3.5 |
| Refund requests | Mellstroy can refuse a refund where you supplied false information. | 4.3 |
| Incorrect credits | The money remains Mellstroy's property and can be reversed even after it becomes playable. Report an error immediately. | 7.3–7.4 |
The payment method and account level determine payout maximums and processing schedules. Mellstroy can also set an individual payout schedule. The cashout limits and processing rules show how those conditions affect a withdrawal request.
Document requests can arrive at any time, including during a withdrawal. The documents needed to complete verification list identity and supporting evidence.
Choose your account currency during registration. Methods and limits appear in the cashier and depend on your account and payment availability; the deposit and payment-method overview sets out the payment rules. Supported crypto currencies include BNB, BTC, ETH, LTC, TON, TRX, USDC and USDT.
Bonus funds follow separate conditions
The new-player deposit package totals up to 550% + 400 FS across the first 4 deposits on a non-crypto account, or up to 660% + 400 FS on a crypto account.
The general terms do not set the welcome wagering requirement. Exact wagering requirements and limits are in the bonus card in the Bonuses section. The bonus activation and balance rules tell you which funds you are playing with: a casino bonus and a sports bonus can run together, while other bonuses wait in a queue.
Deposit bonuses activate after funding and each can be used once. Activating a replacement cancels the current bonus and removes its bonus balance. A withdrawal with an active or pending bonus cancels that bonus; missing an activation or wagering deadline also cancels it. Mellstroy can change promotion rules, suspend a promotion or cancel it.
Games and results
The game rules describe random-number generation and do not guarantee winnings. If the game display conflicts with its rules, the rules take priority. Access to particular games can depend on jurisdiction and account status.
Actions the Mellstroy rules prohibit
Breaches can affect bets as well as your account balance. Mellstroy can void bets, confiscate winnings or close an account, and the terms allow reports to regulators and law enforcement.
Allowed
- ✓Use your registered account in your real name.
- ✓Fund play with payment instruments you own.
Not allowed
- ✕Duplicate accounts, shared logins or false personal details.
- ✕Third-party or stolen payment instruments; transfers between players.
- ✕VPNs, proxies or TOR; chargebacks on deposits.
- ✕Bots, collusion, deliberate exploitation of errors or forged documents.
- ✕Bonus abuse, including saved bonus rounds activated under a later bonus.
- ✕Copying the site or abusive conduct.
Watch out
- !Linked accounts can be closed and their funds held.
- !Providing false information can lead to suspension.
- !Mellstroy can recover losses caused by a breach.
Actions that put funds at risk
- 1
Opening a replacement account
A second profile is still a duplicate. The restriction also covers linked household, device and IP records. - 2
Using someone else's payment method
Permission from the cardholder does not make a third-party deposit acceptable. Related winnings can be voided. - 3
Saving a bonus round for later
Delaying a round until another bonus activates counts as bonus abuse under the prohibited-actions rules. - 4
Sharing your account access
You can be liable for losses caused by someone using your credentials. Do not hand over the login.
Inaccurate details or shared access can lead to account restrictions. Raise balance disputes through the complaints procedure.
New account offerWhat Mellstroy can do under the agreement
Mellstroy retains powers to change the agreement and act on suspected breaches. Those powers include withholding money to cover your obligations, rather than only restricting access to games.
| Mellstroy can | Basis in the terms |
|---|---|
| Change or replace terms; continued use accepts the update. | Clauses 1.4–1.5 |
| Refuse registration without explaining the decision. | Clause 2.2 |
| Request identity documents at any time. | Clauses 2.7 and 3.1.4 |
| Delay or suspend payouts for suspected fraud or breaches. | Clauses 3.3.4–3.3.5 |
| Retain funds to cover outstanding obligations. | Clause 10.5 |
| Suspend or close an account on the stated grounds. | Clause 9.1 |
| Limit its liability to the extent permitted by law. | Clause 11.4 |
Closing your account
You can request closure at any time or complain about an account decision. Mellstroy can postpone closure during an investigation or while obligations remain outstanding.
Suspension grounds include false details, duplicate accounts, shared access, ineligibility, fraud and other breaches. The terms also cover harm to Mellstroy's reputation and action to protect the business. You must compensate losses caused by breaching the terms or by another person accessing the service with your credentials.
Inactivity and other provisions
The maintenance charge in the summary follows prolonged account inactivity. Mellstroy sends email notices before and after it starts applying the charge. The agreement also covers intellectual property, external sites and general contract provisions.
The Mellstroy casino and sports overview frames the services these account rules apply to; the site's purpose and editorial approach describes the role of these summaries.
Complaint deadlines and the records that count
Gameplay complaints and account complaints have different filing windows, as listed above. Account complaints include withdrawals, suspension and bonuses; other disputes have a six-month filing window.
Submit a complaint
Use live chat or the support email. Mellstroy acknowledges receipt within one working day.Document checks
A payout can remain on hold while Mellstroy requests additional identity evidence.Withdrawal conditions
Payment methods, account level and individual schedules affect a payout request.
Mellstroy's game-server records take priority over what appears on your screen when it resolves a dispute. The reply deadline in the summary concerns the complaint response, not a promise that a withdrawal will reach you within that period.
What the terms identify and what they leave unnamed
The agreement identifies contact channels and the controlling language. Its references to the company do not name a legal entity or specify an address or governing law.
Publication status
The operator does not publish a licence, regulator or legal entity.Contact channels
Support and complaints use [email protected] or live chat. The chat service operates 24/7.Controlling language
The English edition is official and binding. The Russian text is a translation.
The legal-status explanation sets out what the operator publishes about its legal status and what it does not.
Where to find each rule in the terms
These references locate each account rule in the agreement. Separate clauses cover the withdrawal minimum and the checks required before payout.
Eligibility and accounts
Clause 2.4 covers age and jurisdiction; clause 2.5 sets the single-account rule.VPN and location masking
Clause 2.7 prohibits VPNs, proxies and TOR and covers additional verification.Payment ownership
Clause 3.2.1 requires payment instruments in your name; clause 3.2.2 prohibits transfers between users.Verification and cashout
Clause 3.2.6 requires full deposit verification before withdrawal; clause 3.3.2 sets the withdrawal minimum.Inactive accounts
Clause 5.5 sets the monthly maintenance charge and its email notifications.Incorrect credits
Clauses 7.3–7.4 cover ownership and recovery of money credited in error and your duty to report it.Account closure
Clauses 9.2–9.4 cover your closure request and situations in which Mellstroy can postpone it.Complaints
Section 14 covers contact channels, acknowledgement, response deadlines, filing windows and server records.
The sports settlement explanation addresses event-specific betting rules separately from the general account agreement.
Terms used in the account rules
KYC concerns your identity; AML concerns the movement of funds. Wagering applies to the bonus balance under the conditions of its own bonus card.
- Terms and Conditions
- The rules you accept when accessing Mellstroy or registering an account, including account use and payment conditions.
- KYC
- Know Your Customer: checks of your identity and supporting documents. Mellstroy can request documents at any time.
- AML
- Anti-money laundering: rules and transaction checks intended to prevent criminal funds passing through an account.
- Chargeback
- A reversal of a card payment through the card provider. Mellstroy prohibits chargebacks on deposits.
- Wagering
- The betting requirement you must complete on bonus funds or winnings before they move to your main account.
- Self-exclusion
- A temporary or permanent break from access to gambling services, distinct from an ordinary account-closure request.
Sources
Where the facts on this page come from
- Mellstroy websiteMain site entry point
- Mellstroy language entry pointLanguage entry address listed by Mellstroy
Mellstroy terms and conditions FAQ
18, or the local age of majority if higher. You must establish that accessing and using the site is lawful where you are. Mellstroy checks age and closes underage accounts.
No. You may hold one account. Duplicate accounts linked to the same household, IP address or device are prohibited. Mellstroy can close linked accounts and hold their funds.
EUR 10 or the equivalent is the minimum. The payment method and account level determine the maximum and processing schedule. Mellstroy can set an individual payout schedule.
No. Use payment instruments in your own name for deposits and withdrawals. Mellstroy can return third-party funds to their owner and void winnings connected to those funds.
No. An incorrect credit remains Mellstroy's property, even if the balance already lets you play with it. Mellstroy can reverse the amount. Report the error immediately.
No. VPNs, proxies and TOR are prohibited. Mellstroy applies blocking systems to prevent their use.
- First version of the page.
Who runs this page
mellstroy.ing is an information site, not Mellstroy and not its official page: no deposits, bets or accounts are handled here.
The operator does not publish a licence, regulator or legal entity. Its Terms make you responsible for checking that online gambling is lawful where you live; one account per person, and VPNs, proxies and TOR are not allowed.
For adults (18+) only. If play stops being fun, plan a budget and find help.
New account offer