Mellstroy Verification for Casino Accounts and Withdrawals
Mellstroy can request identity documents at any time, and you cannot withdraw until deposit verification is complete. Have photo ID and proof of address ready; some checks also involve a selfie with your document or a video call. Confirming your phone and email is a separate process.
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Written by Anusha Khan · Checked by: Denise MatheyUpdated 
- Yes: Mellstroy requires completed deposit verification before a payout and can request documents at any time.
- Its KYC Policy allows further checks at the first withdrawal, at the cumulative deposit threshold or after suspicious activity.
- Prepare photo ID and recent proof of address; a selfie with your document or a video call may also be required.
Mellstroy verification at a glance
These requirements separate document checks, payout clearance and contact confirmation.
| Requirement | What applies |
|---|---|
| Payout clearance | Full deposit verification must be complete |
| Document requests | Possible at any time under the Terms |
| KYC Policy triggers | 3: first withdrawal, cumulative deposits, suspicious activity |
| Document categories | 3: photo ID, address evidence, selfie if requested |
| Address evidence age | No older than 3 months |
| Data retention | At least 5 years after the relationship ends |
| Account authentication | Password only; no 2FA or biometrics |
| Support email | [email protected] |
| Complaint handling | Acknowledged in 1 working day; substantive reply within 14 days |
Completing the document request is part of getting a withdrawal ready for payment, alongside the payout rules.
When Mellstroy can ask for documents
Any account can face a document request, even outside a withdrawal. The Terms give Mellstroy that right throughout your account's lifetime; the KYC Policy identifies specific reasons for further checks. At registration, you choose a currency and enter your phone, email and password.
At any time
- ✓A request need not wait for a cashout
- ✓Mellstroy can ask for identity documents and photographs
Under the KYC Policy
- iYour first withdrawal, whatever the amount
- iTotal deposits reach USD 10,000 or the equivalent
- iSuspicious activity, regardless of transaction size
If documents are withheld
- !Payouts cannot proceed before deposit verification is complete
- !Mellstroy may suspend or close the account
Finishing the account registration form does not clear a later document request: the KYC Policy covers all users and transactions, and Mellstroy can ask for more evidence when reviewing activity. Withdrawal remains blocked until full deposit verification is complete, even if you have already confirmed your contact details.
What to prepare for your identity check
Have your identity and address evidence ready before requesting a payout. Match your details to your documents, including your full name, date of birth, nationality and residential address. Mellstroy's identity check covers these personal details as well as your photo ID.
- ID evidence
Choose your photo ID
Prepare a passport, government-issued ID or driving licence. - Address proof
Prepare proof of address
Have a recent utility bill or bank statement showing your residential address. - Extra checks
Be ready for a selfie request
Mellstroy may ask you to hold your ID for a photograph or join a video call. - Payment rules
Use your own payment instrument
Your payment details must belong to you under the account payment rules. - Contact steps
Confirm your phone and email
Contact confirmation is separate from the identity check and its documents.
Use your existing account login to return to the same account when handling a request, and contact support if a confirmed phone number or email needs changing. This checklist covers preparation: the contact-confirmation steps below describe the SMS and email process, while document checks follow Mellstroy's request and can include further evidence about your payments.
Which verification documents Mellstroy requests
Photo ID establishes your identity; address evidence confirms where you live. A selfie with a document or a video call can form part of further checks, so they are not an automatic requirement in every case. The KYC Policy also requires your full name and date of birth for identification.
| Evidence | What it confirms | Requirement |
|---|---|---|
| Photo ID | Your identity | Passport, government-issued ID or driving licence |
| Utility bill or statement | Your residential address | Utility bill or bank statement within the age limit above |
| Selfie with your ID | You match the document holder | If requested as part of the identity check |
| Video call | Your identity during the check | In certain cases |
| Payment instrument | The payment details belong to you | Must be in your name |
Mellstroy can also examine payment records and ask about the source of funds where necessary under its AML Policy, including evidence to confirm the payment method. The KYC Policy permits third-party verification providers and additional monitoring of unusual activity; the evidence requested can therefore extend beyond the identity and address documents in the table.
Contact confirmation and 40 FS are separate from KYC
Confirming a phone number does not verify your identity. The contact promotion gives 20 FS for your phone and 20 FS for your email; complete at least two deposits before confirming either contact to qualify.
- 1
Complete the deposits first
Meet the deposit condition above before confirming your phone or email. - 2
Enter your phone number
Add your phone number in profile settings. - 3
Request confirmation
Select the phone-confirmation option to request an SMS code. - 4
Enter the SMS code
Use the code sent to your number to complete phone confirmation. - 5
Confirm your email
Add your email, request confirmation and follow the link in the message.
The separate new-player package offers up to 550% + 400 FS on the first four deposits to a fiat account, or up to 660% + 400 FS on a crypto account.
Each contact reward is a one-off bonus, with automatic credit after phone confirmation; exact conditions are in the bonus card in the Bonuses section.
New account offerWhen verification holds up a withdrawal
An extra document request can arrive before payment, including after an earlier identity check. Keep the request tied to your existing account and use support if confirmed contact details need changing. Mellstroy can delay or suspend payments where it suspects fraud.
Additional documents requested
Mellstroy can ask for further documents and photographs before payment. Complete that request for your withdrawal to proceed.Payment details do not match
If the payment instrument belongs to someone else, Mellstroy may return the deposit to its owner and cancel related winnings.Phone or email needs changing
Only support can change confirmed contact details. Ask for the change through the existing account's support channels.Account suspended
Contact live chat or [email protected] about the suspension and the outstanding document request.
Resolve the document request before expecting your withdrawal to move towards payment; false details or duplicate accounts can lead to suspension or closure under the terms governing account checks. False information can also lead Mellstroy to refuse a refund, so accurate identity details matter to both account access and the return of funds.
How Mellstroy handles verification documents
KYC records remain subject to retention after your account closes. The Privacy Policy lists your data rights, and you can raise a request through the same support channels used for account issues. Personal data includes identity documents, comparison selfies and payment details.
Retention after closure
The minimum retention period above continues after the relationship ends; closing an account does not erase its KYC records immediately.Your data rights
The Privacy Policy lists access, correction, deletion, restriction, portability, objection and withdrawal of consent.Where to send a request
Live chat runs 24/7. You can also write to [email protected] about verification, personal data or a complaint.
A verification complaint through support follows the acknowledgement and reply periods above, whether you contact live chat or send an email. Those periods govern correspondence, so they should not be read as a promised deadline for completing the identity check or releasing a payment.
What to expect from verification and payout checks
Payout timing depends on the payment method and account status. Mellstroy's stated withdrawal window is up to 72 hours, usually 5–15 minutes; it is not a guarantee or a document-checking deadline. The Terms also let Mellstroy set an individual payment schedule, including transaction limits and processing times.
Allowed
- ✓Prepare identity and address evidence before your first withdrawal
- ✓Use support to update confirmed contact details
Not allowed
- ✕Skipping a document request and expecting a payout
- ✕Using payment details that belong to someone else
Watch out
- !Contact confirmation does not clear KYC
- !The withdrawal minimum is EUR 10 or the equivalent
Assumptions that hold up a cashout
- 1
Treating checks as optional
Mellstroy can ask for documents at any time. A small withdrawal does not exempt you from a request. - 2
Expecting a lighter check
Mellstroy can request further evidence and examine the source of funds where necessary. - 3
Relying on a payout promise
The stated payment window depends on your method and account status; deposit verification must still be complete.
Requesting a withdrawal also cancels an active bonus, while activating a new casino bonus cancels the current one and removes its bonus balance. Contact confirmation and bonus rewards do not remove the verification requirement or change the rules for releasing money from a bonus balance.
Identity and payment terms
- KYC
- Know Your Customer: checks of your identity and account details, including requested documents.
- AML
- Anti-money laundering: checks of transactions, payment details and, where necessary, the source of funds.
- Proof of address
- A utility bill or bank statement that confirms your residential address.
- Selfie with a document
- A photograph of you holding your identity document for an identity check.
- Withdrawal
- A request to pay money out of your casino account, subject to the payment and verification rules.
Sources
Where the facts on this page come from
- Mellstroy main websiteAccount registration and support access
- Mellstroy website at mellstroy.comWebsite address listed by Mellstroy
Mellstroy verification questions
Yes. Mellstroy's rules require identity and age checks before access to games. Registration asks for your account currency, phone, email and password; completing that form does not replace KYC. Mellstroy can request documents at any time.
At any time under the Terms. Under the KYC Policy, further checks may apply to your first withdrawal regardless of its size, when total deposits reach USD 10,000 or the equivalent, or following suspicious activity regardless of the amount.
Photo ID and proof of address: a passport, government-issued ID or driving licence, plus a utility bill or bank statement no older than three months. Mellstroy may also request a selfie with your document or a video call in certain cases.
Mellstroy gives no fixed timeframe for document checks. Prepare your documents before your first withdrawal and contact live chat or [email protected] about the request. The complaint response period is separate from the time needed to complete KYC.
No. Contact confirmation uses an SMS code and an email link in profile settings. KYC checks your identity documents. The contact promotion requires at least two deposits before confirmation; completing it does not clear document checks for a payout.
No. Section 3.2.6 of the Terms prevents withdrawals until full deposit verification is complete. Mellstroy can also request additional documents and photographs before making a payment under section 3.3.5.
Mellstroy may suspend or close your account if you do not provide the documents it requests. False account details can also lead to suspension or closure and refusal of a refund under the Terms.
At least five years after the account closes or the relationship ends. The Privacy Policy covers deletion or anonymisation after retention and lists your rights over personal data.
- First version of the page.
Who runs this page
mellstroy.ing is an information site, not Mellstroy and not its official page: no deposits, bets or accounts are handled here.
The operator does not publish a licence, regulator or legal entity. Its Terms make you responsible for checking that online gambling is lawful where you live; one account per person, and VPNs, proxies and TOR are not allowed.
For adults (18+) only. If play stops being fun, plan a budget and find help.
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