Is Mellstroy Casino Legit or a Scam? Check Before You Deposit
Mellstroy publishes withdrawal rules and a complaints procedure. The operator does not publish a licence, regulator or legal entity. Before a larger deposit, prepare your documents and try a small withdrawal with no active bonus.
18+ · New players only · Operator bonus terms apply · Play responsibly
Written by Anusha Khan · Checked by: Denise MatheyUpdated 
- 27 November 2025Terms edition
- Within 14 daysComplaint response
- 24/7Live chat
- Mellstroy's rules set withdrawals from €10 and allow document requests at any time.
- It quotes up to 72 hours, usually 5–15 minutes, depending on method and account status.
- The operator does not publish a licence, regulator or legal entity.
- Try a small withdrawal with your documents ready and no active bonus before making a larger deposit.
Mellstroy legitimacy checks at a glance
The published Terms cover cash-outs and complaints, while the public site identifies the casino address.
| Check | What Mellstroy publishes |
|---|---|
| Launch | 2025 |
| Casino address | mellstroy.game |
| Terms edition | 27 November 2025 |
| Binding language | English; the Russian text is a translation |
| Withdrawal baseline | €10 or equivalent; the method can have a different minimum |
| Payout timing | Depends on method and account status |
| Document requests | At any time; deposit verification must finish before withdrawal |
| Complaint response | Within 14 days |
| Licence, regulator, legal entity | Not published by the operator |
| Live chat | 24/7 |
The full casino review puts these account rules alongside the games and mobile options.
What Mellstroy does not publish
The operator does not publish a licence, regulator or legal entity. The Terms refer to the business as the Company.
The Terms, policies and public site also omit a business address. Your practical reference is the published agreement: it defines the document checks, payout process and complaint deadlines.
Use the withdrawal conditions to plan a cash-out, and the complaint procedure if a payment does not arrive.
How withdrawals work and what can hold them up
A withdrawal cannot proceed until deposit verification is complete. Requesting a payout while a bonus is active cancels that bonus, so decide whether to finish the bonus or cash out before you submit.
Active bonus
A withdrawal cancels the bonus. Finish its conditions first if you want to retain it.Requested documents
Mellstroy can request documents at any time. Prepare your identity and address documents before a cash-out.Method limits
Each method has its own minimum and processing schedule. Use the limits shown for your chosen payment route.Suspected fraud
Mellstroy can delay or suspend payment and request further verification before releasing funds.Someone else's payment details
The payment instrument must be in your name. Deposits from another person breach the Terms.VPN use
The Terms prohibit VPNs, proxies and TOR. These are not permitted ways to access your account.
Mellstroy requires identity checks before access to games and retains KYC records for at least five years after the relationship ends.
Prepare the identity and address documents in advance; refusing a document request can lead to suspension or account closure.
Withdrawal minimum and processing times
The Terms set a baseline amount; payment methods can apply their own thresholds. Mellstroy's quoted processing window depends on the method and account status.
| Item | Withdrawal condition |
|---|---|
| Minimum in the Terms | €10 or equivalent |
| Mellstroy's quoted timing | Up to 72 hours, usually 5–15 minutes; method and account status affect timing |
| Method-specific rules | The cashier sets the applicable minimum and schedule for the payment route |
Follow the cash-out process with a small amount first; the Terms also allow an individual payout schedule and additional checks.
Where to complain about a missing payout
Live chat and email both accept complaints. Include your player ID, the withdrawal date and the amount so support can identify the request.
Contact Mellstroy
Write in live chat or email [email protected].Response deadlines
Acknowledgement within one working day; a substantive reply within 14 days.When to file
Gaming session: 14 calendar days. Account issues, including payouts, blocks and bonuses: 30 days. Other complaints: six months.
Send the details through the support and complaints channels before the filing window for your issue closes.
New account offerYour checklist before a first deposit
Account currency determines which welcome package applies. Read the bonus card before depositing, and keep the first amount small enough to test the withdrawal process before committing more.
- Account rules
Read the binding Terms
Use the English edition for the account and payout rules. - Account setup
Choose your account currency
Your selection at registration determines whether the fiat or crypto welcome package applies. - Payment rules
Start with a small amount
Use your own payment details and the minimum shown for your chosen method. - Contact checks
Confirm your contact details
Confirm the phone and email attached to your account. - Document list
Have your documents ready
Prepare photo ID and proof of address; Mellstroy can request further checks. - Cash-out steps
Try a withdrawal before adding more
Complete the required checks and cash out with no active bonus.
If access changes, the chat and app routes to an alternative address keep the same account rather than requiring a new registration.
Account rules to factor into your decision
Sharing login details and transferring funds to another player breach the Terms. The same account conditions apply when you return through an alternative casino address.
Allowed
- ✓One personal account
- ✓Payment instruments in your own name
Not allowed
- ✕VPNs, proxies and TOR
- ✕Duplicate accounts
- ✕Chargebacks
- ✕Third-party deposits
Watch out
- !Password-only access; no 2FA
- !After 12 inactive months, a monthly maintenance fee starts in month 13
- !Money credited by mistake remains Mellstroy's property
Mistakes to avoid
- 1
Following the display over the rules
If the game display conflicts with the official game rules, the rules take priority. Games use RNG outcomes. - 2
Looking for a store download
Mellstroy is not in App Store or Google Play. Android uses an APK; iOS and Windows use a browser PWA.
Mell Points reward activity rather than reimburse losses; they are separate from cashback.
Use the casino's own address for the Android download or the browser installation route.
Payout complaints and how Mellstroy answers them
Trustpilot · mellstroy.game
Snapshot of- TrustScore 2.5/5 from 10 reviews on 11 November 2026.
- Posts describe delayed verification, unpaid withdrawals and account blocks; a positive report praises payout speed.
Trustpilot · mellstroy.com
Snapshot of- TrustScore 2.7/5 from 9 reviews on 11 November 2026.
- Reports cover lengthy checks and clause 9.1 blocks; other reviewers describe receiving withdrawals and praise the game choice.
- In a reply to a withdrawal complaint, Mellstroy says the supplied player ID is absent from its system.
If u win = scam withdraw around 10+ days.
Trustpilot player review,
Complaints about sites using the Mellstroy name include demands for another deposit to release funds; Mellstroy's responses say it does not require extra deposits for withdrawals.
Enter through the site button and ask support to confirm your player ID if the account appears to belong to a copy.
Read the welcome conditions before depositing
New players get up to 550% + 400 FS on a fiat account across the first 4 deposits, or up to 660% + 400 FS on a crypto account. Mellstroy credits each stage automatically after its deposit; no promo code is needed.
- 1st deposit100%120%+ 100 FSCrypto: 120%Fiat: 100%
- 2nd deposit125%150%+ 100 FSCrypto: 150%Fiat: 125%
- 3rd deposit150%180%+ 100 FSCrypto: 180%Fiat: 150%
- 4th deposit175%210%+ 100 FSCrypto: 210%Fiat: 175%
Free spins unlock after you use the percentage bonus. Exact wagering conditions and limits are in the bonus card in Bonuses.
The separate 40 FS contact-confirmation promotion requires at least two deposits before you confirm your phone or email; confirming earlier does not qualify.
Read the deposit-by-deposit bonus conditions before choosing between wagering a bonus and making a test withdrawal.
Account and bonus terminology
- KYC
- Know Your Customer: the identity and document checks needed for financial services and withdrawals.
- Wagering
- The betting requirement attached to a bonus or its winnings before the funds can be withdrawn.
- Chargeback
- A payment reversal requested through your bank; Mellstroy prohibits chargebacks.
- PWA
- A web app installed through your browser, such as the home-screen shortcut on iOS.
Sources
Where the facts on this page come from
- Mellstroy CasinoPublic site and published rules
- Mellstroy alternative domainAlternative address named by Mellstroy
Mellstroy legitimacy FAQ
Mellstroy publishes its Terms, promotion conditions and complaints procedure. The operator does not publish a licence, regulator or legal entity. You can assess the withdrawal process with a small amount and your documents ready before making a larger deposit.
Document requests, method limits and additional checks can hold up a payout. Mellstroy cannot release a withdrawal until deposit verification is complete. A withdrawal with an active bonus cancels that bonus; it does not preserve it while you cash out.
Mellstroy quotes up to 72 hours, usually 5–15 minutes. Timing depends on the payment method and account status. The Terms allow an individual payout schedule and further checks before payment.
Use live chat or email [email protected]. Mellstroy's reply deadline is 14 days. File within 14 calendar days for a gaming session, 30 days for an account issue or six months for other complaints.
Some complaints concern sites using the Mellstroy name, including demands for another deposit to release a withdrawal. Trustpilot also contains complaints about verification and account blocks. Enter through the site button and ask Mellstroy support to confirm your player ID if you suspect a copy.
No. The Terms prohibit VPNs, proxies and TOR. Use your own account and payment details; creating another account is also prohibited.
- First version of the page.
Who runs this page
mellstroy.ing is an information site, not Mellstroy and not its official page: no deposits, bets or accounts are handled here.
The operator does not publish a licence, regulator or legal entity. Its Terms make you responsible for checking that online gambling is lawful where you live; one account per person, and VPNs, proxies and TOR are not allowed.
For adults (18+) only. If play stops being fun, plan a budget and find help.
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